Terms & Conditions

Individuals signing for the customer represent that they are duly authorized to do so and that once signed, this agreement becomes binding upon the patient. The patient agrees that if they or their respective insurance company(s) fail to make payment within 30 days after it becomes due, New Tech Mobility shall have their rights to reacquire all equipment. Delinquent accounts are subject to $20 late fees. Also, to pay interest 1.5% per month on any delinquent balance, and, in the event that a delinquent account is placed in the hands of a licensed collector, or attorney, to pay in addition to the amount of said account an equal to 10% thereof to cover collection costs. 

Furthermore, It is understood that by entering into any purchase agreement that New Tech Mobility retains title to the equipment until the purchase price, all installment payments and/or service charges are paid in full. Patient's failure to pay installments in accordance with the agreed terms will result in termination of agreement and New Tech Mobility can reacquire equipment. Gammie HomeCare will assume responsibility for maintenance of equipment during installment period and reserves the right to repair or replace equipment at its sole discretion. 

As a customer, immediate family member of a customer, or a power of attorney for a customer of New Tech Mobility you have some basic rights and responsibilities: 


  • To be informed of your rights and responsibilities before initiation of care. 
  • To be treated with dignity, respect, and consideration by qualified staff. 
  • Exercise your rights as a patient or have your guardian exercise your rights. 
  • Have your personal property treated with respect, dignity, and privacy. 
  • To have equipment repaired by New Tech Mobility. 
  • To be informed in advance of the extent to which payment may be expected from a third party payer and what costs you will be responsible for and to be advised no later than 30 days after New Tech Mobility becomes aware. 
  • To return purchased items within 30 days of sale, if in unopened original manufacturer packaging. No merchandise will be accepted for return if worn next to the skin, used for sanitary or hygienic purposes, or if it is disposable (oxygen, underpads, electrodes, etc.) Special order items will require a 50% deposit and are non-refundable. 
  • Refuse all or part of your care and be informed of the expected consequences of such action. 
  • Expect strict confidentiality of all information.
  • To be informed with a reasonable time of anticipated termination or change of services, which services you will continue to need, and where you may obtain such services. 
  • Participate in the consideration of ethical issues that arise in your care. 

To make a formal complaint regarding equipment, care, privacy, or compliance without being subject to discrimination or reprisal and to be informed of the resolution within 14 days, please submit any complaint to:

  • Doug Mykol, CEO – New Tech Mobility, LLC
  • 4525 N 24th St #110, Phoenix, AZ. 85016
  • Email:  [email protected]
  • T: 480-868-9071
  • New Tech Mobility maintains 24-hour availability by telephone. Qualified staff is always available to assist with equipment malfunction.  Should a life threatening situation arise, it is suggested the patient or caregiver dial "911" for professional emergency assistance. 

Patient Responsibilities

  1. Remain under a physician's care while receiving services which require the order of a physician. 
  2. Provide accurate and complete information about your health history. 
  3. Notify New Tech Mobility if the patient moves, receives a change in doctor's orders, is admitted to a long-term facility, or is hospitalized. 
  4. Sign the required documents and releases for insurance billing. 
  5. Pay for all charges that New Tech Mobility informs you that you are responsible for. 
  6. Notify New Tech Mobility when changes in your condition occur which could effect your equipment needs. (revised oxygen liter flow, large weight change, etc.) 
  7. Request further information concerning anything that you do not understand. If the customer is unsure how to use the equipment safely or properly, please ask for more education. 
  8. Accept the consequences when you refuse care or are non-compliant. 
  9. Call a minimum of one working day in advance for all deliveries and pick-ups. The routine delivery week is defined as Tuesday through Saturday. 
  10. Provide a safe environment in which your care can be given.
  11. Return all rented equipment in the same condition in which it was received, normal wear and tear accepted. 
  12. Allow access to equipment if it needs maintenance or repair.
  13. Cooperate with the New Tech Mobility staff. Treat our staff with the same dignity, respect, kindness and consideration that you would expect
  14. Notify New Tech Mobility if you are unable to keep an appointment. 
  15. Notify New Tech Mobility with any questions or if you are dissatisfied with our services. 

Mission Statement

New Tech Mobility improves the lives of the people we serve through compassionate, knowledgeable durable medical equipment solutions. 

Patient Health Information-Privacy Notice

Please note that we maintain paper & electronic files that may contain private information about you that may include, but are not limited to your name, address, phone number, contact person, height & weight, diagnosis, prognosis, physician(s), prescriptions, plans of service & treatment, vital signs & other clinical impressions, insurance coverage(s), equipment rented & purchased from us, credit card number(s), dates of service, etc. We release, transfer & disclose the above information to third parties to facilitate appropriate provision & review of services & billing for our clients of record. These files are legal documents & are also used for education, evaluating the performance of our organization, marketing & planning purposes. We have measures in place to protect patient health information as required by law. These measures include, but are not limited to, security precautions being in place in our buildings, vehicles, billing software, transactions with government entities, vendors, consultants, surveyors, your family or appointed representative & other appropriate parties, transmission of data to third-parties, telephonic & wireless communications, maintenance, retention & destruction of data, etc. You have the right to amend, restrict, revoke consent to release, examine or obtain copies of the data that we have in your file & have released to others upon request. If you have questions concerning any of the above, please contact New Tech Mobility at (480) 868-9071. (Effective 05/1/24).